Track your order
Know exactly where your order is.
Once it is dispatched you get an email with a tracking number and a live link. Enter that number below, or read what each stage actually means.
Have your tracking number?
Enter it below and we will show you exactly where your order is right now.
No number yet? It arrives by email the moment your order leaves us. Tell us if it has been longer than that.
What happens next
Every stage, and what it actually means.
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Straight away
Order placed
You get a confirmation email with your order number. Keep it: it is the fastest way for us to find you.
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Usually within 48 hours
Packed and dispatched
The moment your order leaves us you get an email with your tracking number.
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The part you can watch
In transit
Your tracking goes live above. It can take a few hours to show its first movement, and quiet days in the middle are normal rather than a sign of trouble.
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The last step
Delivered
Your order arrives, and this page shows it as delivered.
Tracking stuck, or nothing arrived?
Send us the order number. We will chase it down ourselves rather than ask you to do it.
Contact Certus support