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Payment Policy

Last updated: October 2026

This payment policy explains how you can pay for your order on certushearing.com, how we keep your payment details secure, and how pricing and currency work. By placing an order, you agree to the terms below.

Accepted payment methods

We accept these payment methods at checkout, processed securely by our payment provider, Whop:

  • Credit and debit cards: Visa, Mastercard, American Express
  • Digital wallets: Apple Pay, Google Pay

When payment is taken

  • Payment is taken in full when you place your order.
  • Placing an order is an offer to buy. Your order is accepted when we send your dispatch confirmation email (see our terms of service).
  • When you start checkout, your bank may place a temporary authorization hold to confirm the card is valid. If an order is not completed or is cancelled, your bank releases the hold, usually within 3 to 5 business days.

Pricing and currency

  • Prices are shown and charged in US dollars ($).
  • If your card is in a different currency, your bank converts the amount at its own exchange rate. Any conversion or foreign-transaction fees are set by your bank. We do not add or receive them.
  • Prices may change at any time, but changes do not affect orders already placed.

Payment security

  • Encryption: all data sent during checkout is encrypted. You will see a padlock and “https” in your browser’s address bar.
  • PCI DSS compliant: payments are processed by Whop, which is PCI DSS compliant. We never see or store your full card number.
  • 3D Secure: card payments may use 3D Secure (such as Visa Secure or Mastercard Identity Check), where your bank confirms the payment to protect you against unauthorized use.

Order verification and declined payments

  • For your protection and ours, some orders may need extra verification before we accept and dispatch them. We contact you if we need to confirm details.
  • If your payment is declined, check your card details, billing address and available funds, or try another payment method. Repeated declines are usually solved by contacting your bank.
  • We may decline or cancel an order in cases of suspected fraud, a pricing error or stock unavailability. If we cancel, you receive a full refund.

What we do not accept

We do not accept cash on delivery, checks, bank transfers, gift cards or installment plans unless they are offered at checkout.

Pricing errors

We take care to show correct prices, but errors can occasionally happen. If we find a pricing error on an item you ordered, we contact you before dispatch and give you the choice to go ahead at the correct price or cancel for a full refund. See our terms of service for details.