The practical details, answered plainly.

Seven days a week. Order before 2pm GMT and it leaves the same day. After 2pm, it goes out the next day.

UK: 2 to 5 working days. Everywhere else: 3 to 5 working days. Delivery is free on every order, to every country we ship to.

You get an email with a tracking number and a live link the moment it is dispatched. You can also use our tracking page.

Yes. We ship worldwide, with free delivery everywhere and the same 90-day trial and 2-year guarantee.

Ninety days from delivery to use it in your real life: the dinners, the phone calls, the television. If it does not earn its place, send it back for a full refund. No questions, no restocking fee.

Email us with your order number and we send you the instructions. A human reads it and replies. There is no form to defeat.

Within 5 to 10 working days of the return arriving, back to the card you paid with.

Faults. If the device or case stops working properly through normal use within two years, we repair or replace it.

Loss, and damage from accidents or water beyond normal daily wear. Ear tips are consumable, which is why 12 come in the box.

A rechargeable in-ear amplifier for everyday listening: conversation, television and the telephone. We do not call it a medical device, because it is not one.

If your hearing has changed suddenly, or in one ear only, then yes, see a doctor first. That needs medical attention, not a purchase. We would rather lose the sale.

Almost always the tip is not sealing. Try the next size up from the 12 in the box. A proper seal is what stops the whistle.

16 hours per charge, and 60 hours with the case, which is about four more full charges away from a plug socket.

No. There is nothing to pair, download or update. Put them in and they work.