Politique d’expédition

Last updated: August 2026

We ship to the United Kingdom, United States, Canada, Australia, Ireland, and New Zealand. Free standard delivery on every order, no minimum spend, no hidden fees.

Order Processing

Orders are processed Monday to Friday, excluding public holidays, in less than 48 hours.
Orders placed at weekends or on public holidays enter processing on the next working day. Address verification, payment checks or exceptional demand may occasionally extend processing; we will contact you if we need information.
You will receive an email confirmation with a tracking number once your order has been dispatched.

Delivery Times

Destination	Estimated Delivery	Cost
United Kingdom	3–7 working days	Free
Ireland, Canada, Australia, New Zealand & United States	4–8 working days	Free

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier capacity, severe weather, or public holidays. We will notify you if there is an unexpected delay with your order.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. If you have not received this email after the processing window above, please check your spam/junk folder or contact us.

Delivery Attempts

If no one is available to receive your parcel, the carrier will leave a card or attempt redelivery.
Parcels may be left with a neighbour or at a local collection point depending on your carrier's policy.
If a parcel is returned to us due to failed delivery attempts, we will contact you to arrange reshipment.

Missing or Lost Parcels

If your order has not arrived within 10 working days of dispatch, please contact us. We will investigate with the carrier and, if the parcel is confirmed lost, we will send a replacement or issue a full refund at your choice.

Incorrect Address

Please ensure your delivery address is correct at the time of ordering. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately, we can update the address if the order has not yet been dispatched.