Contact
Tell us what you need. A person replies.
Orders, delivery, returns, guarantee questions or help choosing. Include your order number if you have one and it will be quicker.
Business details
Where we actually are.
Not a PO box and a prayer. These are the same details you will find on every policy page.
support@certushearing.com
We reply in less than 24 hours, seven days a week.
UK Address
Elementic Brands LLC118 New Cavendish Street
London W1W 6XF
United Kingdom
US Address
Elementic Brands LLC30 N Gould Street, Ste R
Sheridan, WY 82801
United States
Quick questions
Before you message us.
Before you message
What should I include for the fastest reply?
Your order number, the email you used at checkout, and a sentence about what you need. That is usually enough to solve it in one reply.
Can you help me choose?
Yes. Tell us roughly where you struggle: the dinner table, the telephone, the television, and whether you would rather have one button or an app. We will point you at Certus One or Certus Pro, and if neither is the right answer for you, we will say so.
How quickly will you reply?
We reply in less than 24 hours, seven days a week. If it has been longer, send it again: occasionally a reply lands in a spam folder.
I want to return something.
Email us within 90 days with your order number and a brief reason. We will guide you through one reasonable support step and send the return instructions if eligible.