Track your order

Know exactly where your order is.

Once it is dispatched you get an email with a tracking number and a live link. Enter that number below, or read what each stage actually means.

Have your tracking number?

Enter it below and we will take you straight to the carrier's live tracking.

No number yet? It arrives by email the moment your order leaves us. If it has been longer than that, tell us and we will chase it for you.

What happens next

Straight away

Order placed

You get a confirmation email with your order number. Keep it: it is the fastest way for us to find you.
Same day before 2pm GMT

Packed and dispatched

We process orders seven days a week. Order before 2pm GMT and it leaves that day. After 2pm, the next day.
UK 2 to 5 days · elsewhere 3 to 5

In transit

Your tracking link goes live. It can take a few hours to show its first scan, which is normal and not a problem.
Then the 90 days start

Delivered

Your 90-day trial begins the day it lands, not the day you ordered.

Send us the order number. We will chase the carrier ourselves rather than ask you to do it.