Contact
Tell us what you need. A person replies.
Orders, delivery, returns, guarantee questions or help choosing. Include your order number if you have one and it will be quicker.
Business details
Where we actually are.
Not a PO box and a prayer. These are the same details you will find on every policy page.
support@certushearing.com
We aim to reply within a day, seven days a week.
Support & returns
Elementic Brands LLC118 New Cavendish Street
London W1W 6XF
United Kingdom
Registered office
Elementic Brands LLC30 N Gould Street, Ste R
Sheridan, WY 82801
United States
Quick questions
Before you message us.
Before you message
What should I include for the fastest reply?
Your order number, the email you used at checkout, and a sentence about what you need. That is usually enough to solve it in one reply.
Can you help me choose?
Yes. Tell us roughly where you struggle: the dinner table, the telephone, the television. If Certus One is the wrong answer for you, we will say so.
How quickly will you reply?
We aim for a day, seven days a week. If it has been longer, send it again: occasionally a reply lands in a spam folder.
I want to return something.
Just say so with your order number. You have 90 days from delivery and we will send the instructions. No form to defeat, no reason required.