About Certus
Hearing every word should never have been a luxury.
Certus makes certified hearing aids that are invisible, simple and honestly priced, because staying part of the conversation should not cost thousands, mean a waiting list, or end up in a drawer.
What the name means
certusLatin · adjective · ker-toos
“Sure. Settled. Proven. Something you can rely on.”
We did not pick a word that sounds like a badge. We picked one we would have to live up to. It is a promise about how we behave, and it is the reason we can say plainly what Certus One is: a certified hearing aid for mild to moderate hearing loss. Not a gadget with a medical word borrowed for the advert.
And then we put 90 days behind it, so the name is not just something we say.
Our story
Certus started with a drawer.
In it: a pair of devices that cost more than a family holiday, worn twice, abandoned.
And beside that drawer, a father who had quietly stopped joining conversations. Who laughed a half-second after everyone else, because he was copying the room. Who said “nothing, don't worry” when you asked what he'd missed.
The clinics wanted thousands to try again. The cheap gadgets online whistled, screeched, and made the kettle as loud as the conversation. There was nothing in between: nothing honest, comfortable and affordable that ordinary people could actually live with.
So we built the in-between. Certus devices are certified hearing aids for mild to moderate hearing loss, small enough that nobody has to know, simple enough that there is no app to fight with, and priced so that trying them is not a financial decision that needs a family meeting.
The drawer is the real enemy. We would rather take a device back than become the thing in the drawer.
Which is why every pair comes with 90 days at home to prove itself in real life: dinners, phone calls, the television at a volume the neighbours don't hear. If it doesn't earn its place in your ear, it goes back and you get your money back.
Hearing every word again should never have been a luxury. Now it isn't.
No mystery
Who is behind Certus.
Plenty of hearing shops online will not tell you who they are or where they sit. Here we are, in full.
The company
Certus is a brand of Elementic Brands LLC, founded by Soukaina. One company, one name on the paperwork, and the same details everywhere you look.
UK support & returns
118 New Cavendish StreetLondon W1W 6XF
United Kingdom
Registered office
30 N Gould Street, Ste RSheridan, WY 82801
United States
Orders are processed seven days a week, with a 2pm GMT cutoff for same-day dispatch. UK delivery takes 2 to 5 working days, and 3 to 5 elsewhere. Every order ships free.
Our promises
The promises are part of the product.
A device is easy to ship. How we behave after it arrives is the part most of this industry gets wrong.
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Honest claims
Mild to moderate hearing loss, said plainly. No cure language, no miracle promises, and an honest word when this is the wrong product for you.
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A human answers
Real help with fit, setup, returns and guarantee questions, from a person who read what you wrote.
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Protected purchase
90 days to change your mind, and a 2-year guarantee against faults. Two different worries, both covered.
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No pressure
No countdown clocks, no invented stock warnings, no fake queue of buyers behind you. If the offer is good, it can wait ten minutes.
The range
One flagship today. A full range, when each one is ready.
We would rather sell one thing that works than four things that nearly do. Here is what exists, and what is honestly still being built.
Available now
Certus One
Invisible, rechargeable certified hearing aids. 16 hours per charge, 60 with the case.
See Certus One →Coming next
Certus Pro
App-tuned hearing, set to your ears. Coming when the app is genuinely good, and not a day before.
In developmentAlways
Care & accessories
Tips, wax guards, spare cases and cleaning kits. The unglamorous things that keep a device out of the drawer.
With every orderSee the device that started it.
Ninety days at your own kitchen table, with your own family, at your own volume. That is the only test that has ever mattered.
Try Certus One Risk-Free90-day money-back · 2-year guarantee · free delivery