Contact
Tell us what you need. A person replies.
Orders, delivery, returns, guarantee questions or help choosing. Include your order number if you have one and it will be quicker.
Business details
Where we actually are.
Not a PO box and a prayer. These are the same details you will find on every policy page.
support@certushearing.com
We aim to reply within one working day, seven days a week.
UK support & returns
Elementic Brands LLC118 New Cavendish Street
London W1W 6XF
United Kingdom
Registered office
Elementic Brands LLC30 N Gould Street, Ste R
Sheridan, WY 82801
United States
Quick questions
Before you message us.
Before you message
What should I include for the fastest reply?
Your order number, the email you used at checkout, and a sentence about what you need. That is usually enough to solve it in one reply.
Can you help me choose?
Yes. Tell us roughly where you struggle: the dinner table, the telephone, the television. If Certus One is the wrong answer for you, we will say so.
How quickly will you reply?
We aim for one working day, seven days a week. If it has been longer, send it again: occasionally a reply lands in a spam folder.
I want to return something.
Just say so with your order number. You have 90 days from delivery and we will send the instructions. No form to defeat, no reason required.